At PositiveO, we are committed to protecting your privacy and the security of your sensitive personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, mobile application, and mental health services. Protecting your information is a top priority, and we will never sell or rent it. By using our Platform, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide, personalise, and improve our services. This includes:

1.1. Personal Information You Provide

• Account Details: Name, email address, phone number, and other contact details.

• Profile Information: Details you share to personalise your experience, such as country and topics of interest.

• Health-Related Data: Date of birth, gender, information exchanged with your counsellor, session notes, self-assessments, and any details related to your need for counselling services.

• Feedback: Survey responses, reviews, or session feedback you submit.

1.2. Information Collected Automatically (Usage Data)

• Device & Log Data: IP address, browser type, operating system, pages visited, session duration, and actions taken on the Platform.

• Cookies & Tracking Technologies: We use these to enhance your experience, analyse service use, and deliver relevant content (see Section 5).

2. How We Use Your Information

Your information is used or disclosed only for the following business purposes, in line with providing our services:

• To create and manage your account and provide user support.

• To facilitate and manage your counselling sessions, including matching you with a suitable counsellor.

• To contact you with service-related information, alerts, and suggestions.

• To supervise, administer, monitor, and improve the quality and delivery of our services.

• For internal purposes such as data analysis, auditing, and research to develop our Platform.

• To ensure the security of our Platform and users.

• To comply with applicable laws, court orders, or governmental regulations.

3. How We Share Your Information

We value your privacy and only share your information under the following circumstances:

• With Your Counsellor: To facilitate your sessions and care.

• With Trusted Service Providers: Third-party companies that help us operate the Platform (e.g., cloud hosting, analytics). These partners are bound by strict confidentiality agreements.

• For Safety and Legal Compliance: If we or a counsellor have a good faith belief that you or another person are in danger, or as required by law, we may disclose information to prevent harm or comply with a legal obligation (e.g., law enforcement request, court order, or to protect public health).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to the promises in this policy.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard technical and organisational measures to protect your information, including; encryption, secure servers, access controls, and regular security reviews. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain your secure session.

• Understand how our services are used to improve them.

• Personalise your experience.

You can manage cookie preferences through your browser settings, though this may affect Platform functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your data, including:

• Access & Portability: To request a copy of your personal information.

• Correction: To update or correct inaccurate data.

• Deletion: To request deletion, subject to legal obligations (e.g., records we are required to maintain).

• Opt-Out of Marketing: You can opt-out of promotional emails using the unsubscribe link in all such communications.

To exercise these rights, contact us at support@positiveo.io

7. Children's Privacy

Our Platform is not directed at children under 12. We do not knowingly collect information from anyone under 12. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately so we can delete it.

8. International Data Transfers

Your information may be processed on servers located outside your country of residence. We ensure such transfers are protected by appropriate safeguards as outlined in this policy.

9. Third-Party Transfers

Our Platform may contain links to other websites (e.g., emergency helplines). We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

10. Phishing Awareness

Please be vigilant against "phishing" attempts to steal your login information. PositiveO will never ask for your password via email. Always ensure you are on our official Platform before entering your credentials.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our services after changes are made indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy or your data, please contact our Data Protection Team at:
support@positiveo.io